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Popular: Refund Policy • App Login Issues
Course Access & Video Issues
Troubleshoot video playback, app login, and live class access.
Payments & Billing
Invoices, refund policies, and failed transaction support.
Academic Doubts
How to use the doubt engine and connect with faculty.
General Inquiries
Batch timings, syllabus, and exam pattern information.
Frequently Asked Questions
Please ensure you are logged in with the exact same phone number or email you used during checkout. Sometimes, clearing the app cache or logging out and logging back in resolves this issue instantly.
Absolutely! All live classes are recorded and uploaded to your batch folder within 4 hours of completion. You can watch them unlimited times until your batch validity expires.
Inside your course curriculum, open any lesson. If a PDF is attached, you will see a green 'Download PDF' button right below the video player. It will save directly to your device.
Don't worry. Failed transactions where money is deducted are usually automatically refunded by your bank within 3-5 business days. If you still face issues, please raise a ticket below with your transaction ID.
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Our dedicated support team is available from 10 AM to 7 PM to help you resolve any issues regarding your active classes or mock tests.